At GB DIY Store we operate a 30 day return and refund policy. This means you have 30 days from the day of delivery to return your product to us.
When returning a product to us you must follow the below instructions.
- You must contact us or open a return request prior to the return of any product.
- The product must be returned with its original packaging and all included accessories.
- The product must be in a brand new and unused condition.
- You must include your original receipt or have obtained an RMA (returns number) before returning the product.
Change of mind returns.
If you change your mind, have ordered the wrong part or simply no longer require the product you have 30 days from the day of delivery to return the product back to us for a refund.
It is the buyers responsibility for the safe return of the product and any postage costs incurred.
Item received is damaged.
In the unlikely event your product arrives damaged we will replace or refund the product. In this case we will require evidence of the damage prior to any replacement or refund being issued.
Item received is incorrect.
In the unlikely event we have sent you the incorrect item we will require you to return the product to us so that we can process a replacement.
It is the buyers responsibility for the safe return of the product however, GB DIY Store will cover any postage costs incurred.
The information included here is a guideline to the returns process. For full details on returns please read our Terms and Conditions.