Last updated: 10th July 2020


GB DIY Store Ltd (“us”, “we”, or “our”) operates the website,   (“website”, “site”, or “service”).


This privacy policy outlines and describes how your personal data is collected, used and shared when you use our website.


We collect and use your personal information so that we can both provide and improve our website. By using the website, you agree to the collection and use of this information as outlined in this policy.


Personal Information

When you use our website, we may ask for you to provide us with certain personal information which is used to contact or identify you, as well as to fulfil orders you may place through the website. This “Personal Information” may include but is not limited to, your name, postal address, email address and phone number.


Device Information

We may also collect certain device information when you use the website. This information includes your computer’s Internet Protocol address (IP address), browser type and version, the time and date of your visit, the pages of the website you visit and the length of time you spend on those pages.


General Use

We will use your personal information to fulfil the contract between us and you as outlined in our Terms and Conditions.

This includes:


  • When placing an order with us we will need to pass your information on to our chosen shipping couriers for delivery. Your name, shipping address, email address and contact number given by you at the time of placing an order will be shared with these couriers. No other details will be provided to them.
  • The only information we will hold is your email address, IP address, contact numbers, name and addresses as entered in your order form. These details are held for updating you with the progress of your order, shipping details, proof of purchase and warranty references.


Contact and Communication

The website uses contact forms which will allow you to contact us directly through the website. To enable us to reply and handle your query efficiently we may ask you to provide us with some personal information such as your email address, name and postal address. By contacting us via a contact form and providing this information to us, you agree explicitly for us to use this information for the sole purpose of responding and dealing with any questions outlined in your message. We will also securely store this information on our server until you ask us to delete the information or until it is no longer required.

On occasion we may need to contact you to enable us to fulfil an order you placed through the website. Any communication will be made using the contact details you provided to us on your order form.


Emailing and Marketing

We operate mailing lists where we will provide subscribers with information on new products, services and any sales events. You can subscribe to our mailing list throughout the website and by doing so you give us your explicit permission to contact you with the above information. Once subscribed the information provided to us will be securely stored until you unsubscribe from the mailing list. You can unsubscribe at any time from these mailing lists by a clickable link on every email we send to you or by simply contacting us.



Cookies are small data files which may include an anonymous unique identifier. Cookies are sent to your browser by websites and stored on your hard drive.


We use cookies to collect information which allows the website to provide a better and more bespoke experience. You can set your browser to refuse cookies, however, doing this may cause certain parts of the site to not function optimally.


You can learn how to manage the cookies your web browser uses, by following the link relevant to you below;


https: // (Chrome); (Firefox); (Opera); (Internet Explorer); (Safari); and (Edge)


Google Analytics

We use Google Analytics to help us understand how customers use our site. Our website will place a cookie on your computer which will allow us to track you through our website and monitor the behaviour of visitors. Knowing this information allows us to improve the website.


You can read more about how Google uses your personal information at .


You can also opt out of Google Analytics here .



We do not store any payment information. All payments you make to us are processed through secure payment gateways, wherein you will be transferred to an offsite payment page to process your payment for the order. These payment gateways are provided by highly reputable companies and as such are highly encrypted.


Once payment has been made you will be redirected back to our site confirming your order is complete.


Data Retention

When you place an order through our website, create an account or opt in to any advertising or marketing communications we will store your information for our records until you ask us to delete this information.


We also retain copies of all orders placed through the site purely for audit and accounting purposes.


This information is stored on a server provided to us by DDC Web Solutions Ltd based in London (UK)


Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information may be transferred outside of Europe.



The security of your personal information is very important to us and we strive to ensure the safe storage and transfer of your personal information. That being said, please remember no method of transmission over the Internet is 100% secure. As such we make no warranties to the level of security afforded to your data, however, we will always act in accordance with the relevant UK and EU legislation. Any information you choose to provide to us, you do so at your own discretion.


Links to other sites

Our website may contain links to other sites not operated by us. If you click on a third party link you will be directed from this website to the third party’s site. We recommend you review the privacy policy of every site you visit as we have no control over, and take no responsibility for the privacy policies or practices of any third party sites or services.



We may update this policy from time to time to reflect changes to our practices or other operational, legal or regulatory reasons. Any changes we make will be noted at the end of the this privacy policy.


Contact Us


GB DIY Store

Unit 3 & 4 Fox Covert Way

Crown Farm Industrial Park



NG19 0FR


Phone: 01623 622205




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