At GB DIY Store we make returns easy and hassle free. If you’re not satisfied or have simply changed your mind you can return your order within 30 days of receiving your order.
We try our hardest to ensure everything is delivered perfectly to you and in good time. However on occasion things can go wrong. In the case of an order arriving damaged, not as described or faulty we will refund or replace the order. If a return is necessary we will collect or cover any return postage costs incurred.
If you decide you want to return your order to us you must first contact us so that we can take the appropriate steps to raise your return and provide you with the full return instructions. All returns must include your original receipt and your unique returns number.
If you choose to return your order under the 30 day returns policy the order must be returned at your own cost and you will be responsible for the safe return of all items included in the return. All original packaging must be included where possible and any extra parts or accessories such as screws must also be returned. If any items are returned damaged or do not include all parts, a full refund or exchange may not be issued.
When returning your order for a full refund under the 30 day returns policy only the standard delivery charges will be refunded. If you opted to pay for an upgraded or faster delivery service then these delivery charges will not be refunded as part of your return.
Bespoke items or items which are cut to size or specifically made for your order such as additional keys for euro cylinders are non-refundable as these items are made on a per order basis and are not resalable.